Our returns policy couldn’t be simpler. Try your piece on in the comfort of your own home and if you need to send it back, you have 14 days from the date you received your order to exchange or return for a refund, provided the piece is unused and in the original condition and packaging. Orders that have been personalised cannot be returned, if your order does not fit, you can return it to us and we will resize it free of charge. We love what we make and we want you to love your Lali piece too. Please allow up to 14 working days for refunds to be processed. Unfortunately we cannot offer free returns so you will need to either courier the piece back to us or return it to Lali, Shop 10B, Parkview Centre, Tyrone Ave, Parkview, Johannesburg.