Shipping & Returns

Shipping Policy

We offer free national shipping on all orders over R1000. All orders are processed within 1 to 2 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. For orders below R1000 you can choose to skip the shipping fees with free local pickup at Shop 10B, Parkview Centre, Tyrone Ave, Parkview, Johannesburg. After placing your order and selecting local pickup at checkout, your order will be prepared and ready for pick up within 1 to 2 business days. We will send you an email when your order is ready along with instructions. For deliver on orders under R1000 an additional R100 will be charged for shipping.

Return & Exchange Policy

Our returns policy couldn’t be simpler. Try your piece on in the comfort of your own home and if you need to send it back, you have 30 days from the date you received your order to exchange or return provided the piece is in sellable condition. We love what we make and we want you to love your Lali piece every bit as much. Please allow up to 14 working days for your refund to be processed. Unfortunatley we cannot offer free returns so you will need to either post the piece back to us or return it to Lali, Shop 10B, Parkview Centre, Tyrone Ave, Parkview, Johannesburg. Please note that custom pieces cannot be returned.